Most frequent questions and answers


Add & Manage Addresses-

If you need to add/delete an address from your account, you can update these from the Settings section in Your Account. The Default address lets you place an order by skipping the “Select a Delivery Address” page.

Note: When you click “Buy Now” on any product detail page, the Default Address will automatically be chosen as the shipping address for that order. Updating an address in “Your Account” will not change the shipping address on any open orders or previous order(s) you have placed. The changes will only apply to orders that you place in the future.

Manage Orders-

  • To cancel order- It’s a very simple process for cancelling an order in Dentalkart. Just go to the order section , there is an option for cancelling an order before it gets shipped. Once it get shipped you can’t cancel the order, what you can do is drop a email to us regarding you cancellation of the order and don’t accept the order when the courier guys brings it to address. Check what is the procedure of cancelling an order by clicking here

  • To check order history- Click on my dashboard to check your order history. You can even check you’re the products in your wishlist and purchase them later as per your convenience.



If you’re having trouble signing in, you may be entering incorrect account information, here are some things to check:

  • Clear Your Browser’s Cache and Cookies- Your Internet browser’s “Help” menu will have instructions for how to clear the cache and cookies.

  • CAPS Lock and NUM Lock on Your Keyboard- Passwords are case sensitive, so “PASSWORD” and “Password” are recognized as two different passwords.

  • Incorrect E-mail Address- Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you’re using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it’s the correct e-mail address listed.

  • Incorrect Password- If you’re sure you’re using the correct e-mail address or mobile phone number, try to reset your password.



Simple click on Login/Sign Up & create your account by entering your basic details.

Creating an account is compulsory to place any orders with us. Your account will later hold your order history and purchase records with us. Thus it is necessary. Registering with Dentaltown has many benefits and will make your shopping experience easy and efficient. 

Here are some benefits when you register with Dentaltown- 

1. Fast and easy checkout for future transactions.

2. Fast access to your order status and order history.

3. Get access to your favorite items in “My Wishlist”.

4. Enjoy sweet deals with our exclusive discounts, promotions, and special offers.



We deeply regret the inconvenience caused to you. Drop us a mail at admin@dentaltown.in , we will get back to you as soon as possible.