Most frequent questions and answers


  • Products not in warranty or exceeds the time for replacement (10 days) are not returned.

  • The following listed products are an exception to this policy. They are non eligible for  return

EquipmentsDental Chairs , Dental Compressors, UV chambers and Autoclaves, X-ray Units, RVG sensor machine, Model Trimmers , OPG and CBCT machines, Apex locators and Endomotors, Ultrasonic Cleaners and Scalers, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and light cure units, Amalgamator
Products directly used on PatientsTooth crème or mousse, MRC/Orthodontic trainers, Water Flossers, Chin Caps, headgear, face mask or other myofunctional appliances.

3. Products or materials  are returned only if:

  • Tampered/broken defective packaging
  • Faulty product
  • In the rarest of rare cases, ordered something and received something else.
  • Replacement will be processed with a maximum 5 working days upon receiving the products  from your end, provided the products are in acceptable condition.


Generally, all the issued refunds take 10-12 working days to reflect in customer’s bank account. If you don’t receive the amount back in the mentioned period of time, contact us by dropping an email at Our team will assist you in such an instance.

Refunds are initiated as follows:

If the order was prepaid, refund will be done in the bank account from where the payment was made.

If the order was cash on delivery (COD), refund will be given in coupon form.

We initiate refunds through CCAvenue Payment Gateway (refunds for payment received through debit/credit cards) or through Paytm (refunds for payment received through Paytm).

In case of any returned product:

Refund will be processed after the product has reached back to the warehouse and will take 10-12 working days in the same manner as mentioned above.

If you have a coupon with you, simply apply it during your checkout to avail the discount.

DENTALTOWN COUPONS: Are given occasionally to customers when any sale or event is going on the website.

COUPON FOR REFUND: Dentaltown provides cash on delivery refunds or refunds for the product received in replacement in customer’s wallet in the form of coupon. Customer will be notified within 48 business hours with the credit amount once a coupon refund is initiated. Every coupon has a validity of 3 months in general but it can be increased on request.

Note- Coupon amount is non refundable incase if customer returns the complete order in which coupon was applied.


We deeply regret the inconvenience caused to you. Drop us a mail at , we will get back to you as soon as possible.